[账号管理] How can I contact the support team to handle billing issues?

If you encounter billing issues, such as unexpected charges, difficulty upgrading to ChatGPT Plus, or questions about an OpenAI invoice, please send a message through the chat widget in the lower right corner of the screen and select the “Billing” option.

When contacting us, please provide the following information:

The email address associated with your account

• If you are having issues with ChatGPT Plus, please provide the date your subscription started
  
• If you are reporting duplicate charges, please provide details about the card used, including the postal code, the last four digits of the card number, and the date of the charge
  
• If you want to cancel or manage your ChatGPT account, please follow the steps below:
  

Visit the ChatGPT website (https://chatgpt.com/chat) and click “My Plan” in the sidebar.

• Click “Manage My Subscription” in the pop-up window.
  
• You will be directed to the billing page, where you can select “Cancel Plan”.
  
• Thank you for your patience and understanding; we will do our best to resolve these issues and provide you with the best service.